Senior Customer Service Operation Associate

Pfizer

8+ years experience or equivalent degree
Gmp/gdp environment operation background
Pharma industry experience required
This role ensures customers and patients receive essential medicines precisely when they need them through efficient distribution and order fulfillment processes

Job Summary

  • This role ensures customers and patients receive essential medicines precisely when they need them through efficient distribution and order fulfillment processes.
  • The team is responsible for coordinating global product shipments, managing budgets, and implementing corrective actions to prevent transaction errors.
  • Candidates are expected to contribute to moderately complex projects while maintaining master data and ensuring compliance with import/export licenses.

Matching Summary

This role ensures customers and patients receive essential medicines precisely when they need them through efficient distribution and order fulfillment processes.

Skills & Requirements

Must-have

  • 8+ years experience or equivalent degree
  • GMP/GDP environment operation background
  • Pharma industry experience required
  • SAP system proficiency
  • Import and customs clearance knowledge

Nice-to-have

  • Strong analytical and problem-solving skills
  • Experience using generative AI tools
  • Excellent organizational and time management
  • Proactive commitment to continuous improvement
  • Ability to build stakeholder relationships

Key Requirements

  • High school diploma with 8+ years experience
  • Associate's degree with 6+ years experience
  • BA/BS with 2+ years experience
  • MBA/MS with any relevant experience
  • Proficiency in SAP systems
  • Solid understanding of customs clearance activities

Work Rights

Not specified

Tailored Resume

Cover Letter