Itsm Process Practitioner - Incident, Problem And Change Data

Travelers

Multiple Locations
Base: $73,900.00 - $122,000.00; bonus/equity: perf...
On-site
Incident management
Problem management
Change management
Travelers is seeking an ITSM Process Practitioner with a background in data analytics and experience in Incident, Problem, and Change Management. The role involves enhancing IT service management practices, analyzing ITSM data, and driving process improvements while collaborating with various teams

Job Summary

  • Enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM data.
  • Drive the adoption and integration of ITSM processes to achieve corporate goals, collaborating across the organization.
  • Employees are eligible for health insurance, 401(k) matching, pension plan, paid time off, and a wellness program.

Matching Summary

Match Score: 85

Travelers is seeking an ITSM Process Practitioner with a background in data analytics and experience in Incident, Problem, and Change Management. The role involves enhancing IT service management practices, analyzing ITSM data, and driving process improvements while collaborating with various teams.

Salary

Base: $73,900.00 - $122,000.00; Bonus/Equity: performance-based cash incentive awards; Benefits: Health Insurance, 401(k) match, Pension Plan, Paid Time Off, Wellness Program

Skills & Requirements

Must-have

  • Incident Management
  • Problem Management
  • Change Management
  • Data Analysis
  • ITSM processes

Nice-to-have

  • customer partnership
  • collaboration
  • adapt to evolving change
  • critical thinking

Key Requirements

  • High school diploma or equivalent
  • One year of experience in Technology or IT Service Management role
  • One to three years of experience in ITSM or Service Desk role preferred

Work Rights

Not specified

Tailored Resume

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