Assistant Director For It Support

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $67,909; bonus/equity: not specified; benefi...
Not specified (likely onsite based on the nature of the role)
It support operations management
Troubleshooting complex issues
Asset lifecycle management
The University of Arkansas is seeking an Assistant Director for IT Support to manage daily IT operations within the Division of Student Affairs. This role focuses on providing high-quality IT support, troubleshooting complex issues, and managing IT assets while fostering a collaborative work environment. ###

Job Summary

  • The Assistant Director for IT Support provides day-to-day management of the division’s IT support, ensuring the delivery of high-quality, reliable, and customer-focused IT support.
  • This role remains hands-on when necessary, assisting with complex troubleshooting, deployments, and service escalations, while also managing the divisions' IT asset lifecycle.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package including tuition waivers and retirement contributions.

Matching Summary

Match Score: 85

The University of Arkansas is seeking an Assistant Director for IT Support to manage daily IT operations within the Division of Student Affairs. This role focuses on providing high-quality IT support, troubleshooting complex issues, and managing IT assets while fostering a collaborative work environment. ###

Salary

Base: $67,909; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • IT support operations management
  • troubleshooting complex issues
  • asset lifecycle management
  • supervising technical staff
  • customer-focused IT support

Nice-to-have

  • working in student affairs
  • ITIL framework familiarity
  • enterprise ticketing systems
  • Microsoft Intune proficiency
  • Active Directory proficiency

Key Requirements

  • Bachelor's degree or four years of professional experience
  • Experience managing an IT Support team
  • Proof of legal authority to work in the US

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter