Product Specialist

CAE Australia

Bangalore, India
Hybrid
2-4 years technical support experience
Advanced microsoft windows os knowledge
Sql database querying and validation
The role involves providing timely professional customer support and resolving issues related to the company's application suite

Job Summary

  • The role involves providing timely professional customer support and resolving issues related to the company's application suite.
  • Candidates must possess advanced knowledge of Microsoft Windows OS and working knowledge of SQL to validate data during investigations.
  • This position requires participation in an on-call rotation and the ability to work flexible shifts to support business needs.

Matching Summary

The role involves providing timely professional customer support and resolving issues related to the company's application suite.

Skills & Requirements

Must-have

  • 2-4 years technical support experience
  • Advanced Microsoft Windows OS knowledge
  • SQL database querying and validation
  • Remote customer support via WebEx or Teams
  • Log analysis and system troubleshooting

Nice-to-have

  • Microsoft Windows Server experience
  • UNIX/Linux environment familiarity
  • Strong documentation practices
  • Experience with high-severity incident management

Key Requirements

  • 2-4 years experience in technical support or help desk
  • Fluency in English required
  • Ability to manage multiple cases simultaneously

Work Rights

Not specified

Tailored Resume

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