This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives
Job Summary
This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives.
The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions.
Benefits include Medical, Dental, Vision and Prescription Drug Coverage, Spending accounts, Paid Time Off and Holidays, and a 401k Retirement Plan with Matching Employer Contributions.
Matching Summary
This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives.
Skills & Requirements
Must-have
Handle routine and overflow calls
Process customer orders
Advise on pricing and delivery
Utilize CRM and Oracle
Continuous improvement mindset
Nice-to-have
Develop collaborative relationships
Adaptability and intellectual curiosity
Forward thinking
Kaizen events participation
Key Requirements
2-3 years of related experience
High school diploma or equivalent
Experienced Microsoft Office (Excel, Word, O365)
Strong multitasking and prioritization skills
Eligible to work in the United States without sponsorship