Contact Center Supervisor

Bank of Oak Park

Northbrook, IL, United States
Base: $50,000 - $65,000; bonus/equity: eligibility...
Hybrid
Customer service representatives guidance
Daily work assignments completion
Answering customer inquiries
Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service

Job Summary

  • Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.
  • Responsible for training and educating representatives, monitoring work performance and providing feedback.
  • We have a culture that encourages an entrepreneurial spirit and offer multiple opportunities for development and upward mobility.

Matching Summary

Responsible for providing daily guidance and support to customer service representatives, completing daily work assignments, answering inquiries, and suggesting changes to improve efficiency and service.

Salary

Base: $50,000 - $65,000; Bonus/Equity: eligibility to earn an annual bonus; Benefits: Comprehensive benefit package

Skills & Requirements

Must-have

  • Customer service representatives guidance
  • Daily work assignments completion
  • Answering customer inquiries
  • Monitoring work performance
  • Providing feedback to representatives
  • Answering calls emails and mail

Nice-to-have

  • Entrepreneurial spirit culture
  • Opportunities for development
  • Upward mobility opportunities

Key Requirements

  • 2-3 years customer contact experience
  • Leadership ability
  • Prior management experience
  • Experience in Insurance or Financial industry
  • Ability to work 10am-7pm shift

Work Rights

Not specified

Tailored Resume

Cover Letter