Customer Service Officer (Bilingual, Contact Centre)

TDCX (SG) PTE. LTD.

Singapore, Singapore
Attractive remuneration; performance incentives in...
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Excellent verbal and written communication skills in english
Proficient in ms office applications with excellent keyboard skills
Strong time management skills and motivation to exceed expectations
** TDCX is seeking a bilingual Customer Service Officer for its contact center in Singapore. The ideal candidate will provide exceptional customer support, ensuring satisfaction through effective problem-solving and communication, while enjoying competitive benefits and a supportive work culture. **

Job Summary

  • The role involves providing excellent support experience to customers via phone lines, emails, and other relevant communication channels.
  • Employees will identify customer needs, research existing issues, and provide strategic solutions while ensuring first contact resolution.
  • TDCX offers attractive remuneration, comprehensive medical coverage, and strong learning and development plans for career growth.

Matching Summary

Match Score: 75

** TDCX is seeking a bilingual Customer Service Officer for its contact center in Singapore. The ideal candidate will provide exceptional customer support, ensuring satisfaction through effective problem-solving and communication, while enjoying competitive benefits and a supportive work culture. **

Salary

Attractive remuneration; Performance incentives included; Comprehensive medical, insurance, or social security coverage

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills in English
  • Proficient in MS Office applications with excellent keyboard skills
  • Strong time management skills and motivation to exceed expectations

Nice-to-have

  • Comfortable working with computers and multiple systems
  • Good telephone manners with clear speaking voice
  • Willingness to learn and grow within a global company

Key Requirements

  • O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with willingness to learn
  • Excellent verbal and written communication skills in English and the language of the supporting market

Work Rights

Not specified

Tailored Resume

Cover Letter