(aig Sonpo) It Support Manager

AIG General Insurance Company, Ltd.

Sumida, Japan
Ai and machine learning concepts
Python, bash scripting
Terraform, ansible iac tools
The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis

Job Summary

  • The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.
  • Key responsibilities include defining and meeting Service Level Objectives (SLOs), managing error budgets, conducting blameless postmortems for continuous improvement, and balancing software development speed with system stability.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development, alongside a culture of inclusion and belonging.

Matching Summary

The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.

Skills & Requirements

Must-have

  • AI and machine learning concepts
  • Python, Bash scripting
  • Terraform, Ansible IaC tools
  • Engineering-minded problem solving
  • Incident response and resolution
  • Data-driven system analysis
  • AI-driven tools implementation

Nice-to-have

  • Continuous learning and adaptation
  • Cross-functional team collaboration
  • Proactive learning of new technologies
  • In-person collaboration culture

Key Requirements

  • Bachelor’s degree in related field
  • 3+ years relevant technology experience
  • 5+ years team lead or project management experience
  • ITSM and AI observability tools experience
  • GPT, Claude, RAG framework experience
  • Production system operation experience

Work Rights

Not specified

Tailored Resume

Cover Letter