Associate Telecommunications Engineer- Salt Lake City Office

Western Governors University

Salt Lake City, UT, US
Base: $65,500.00 - $98,300.00; bonus/equity: eligi...
Hybrid (4 days in-office, 1 day remote)
Genesys cloud implementation and administration
Cloud-based telephony and cti protocols
Sip/voip phones and ivr configuration
Western Governors University is seeking an Associate Telecommunications Engineer for its Salt Lake City office. The role focuses on cloud-based contact center technologies, requiring a strong technical background and problem-solving skills

Job Summary

  • The Associate Telecommunications Engineer will implement, diagnose, and repair telephony and cloud-based contact center issues for Western Governors University.
  • This role requires familiarity with Genesys Cloud, SIP/VoIP protocols, and the ability to resolve complex technical problems in a production environment.
  • Candidates must live within a 50-mile radius of Salt Lake City, UT, and work in-office four days per week with one remote day.

Matching Summary

Match Score: 85

Western Governors University is seeking an Associate Telecommunications Engineer for its Salt Lake City office. The role focuses on cloud-based contact center technologies, requiring a strong technical background and problem-solving skills.

Salary

Base: $65,500.00 - $98,300.00; Bonus/Equity: Eligible for bonuses; Benefits: Medical, dental, vision, retirement plan, and flexible paid time off

Skills & Requirements

Must-have

  • Genesys Cloud implementation and administration
  • Cloud-based telephony and CTI protocols
  • SIP/VoIP phones and IVR configuration
  • QoS standards and call recording technologies
  • Troubleshooting complex technical issues

Nice-to-have

  • Strong interpersonal and communication skills
  • Experience with Agile or Scrum methodologies
  • Ability to work autonomously under deadlines
  • Project management and data analysis skills
  • Customer-focused problem-solving approach

Key Requirements

  • Associate's Degree or equivalent experience
  • 1 year of contact center administration experience
  • Experience with cloud-based telephony and CTI
  • Understanding of QoS, IVRs, and call recording

Work Rights

Not specified

Tailored Resume

Cover Letter