At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
Job Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
In this role, you will serve as a trusted advisor to strategic enterprise customers in North America, enabling them to derive measurable value from their investments in contracted/active solutions.
You will own the end-to-end customer success lifecycle, drive key performance indicators such as product adoption and revenue retention, and collaborate with cross-functional teams to ensure a cohesive customer strategy.
Matching Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Skills & Requirements
Must-have
Customer success lifecycle management
Marketing Technologies expertise
C-level executive influence
Data modeling and segmentation
Program management skills
SaaS or MarTech experience
Nice-to-have
Continuous learning mindset
Collaborative problem solving
Customer-centric innovation
Strong communication and facilitation
Experience with Adobe Experience Platform
Thought leadership and content creation
Key Requirements
7 to 10 years experience in Customer Success or Technical Account Management
Bachelor's degree or higher in Business, Marketing, Engineering or related field
MBA preferred
Experience with Marketing Technologies such as Digital analytics, personalization, CDP, SEO, SEM