Retail Customer Service Specialist

DICK'S Sporting Goods

Carmel Mountain, CA, US
Base: $17.00 - $24.00 ph; bonus/equity: not specif...
Not specified (assumed in-store, based on the nature of the role)
Excellent customer experience delivery
Register coverage and cash handling
Merchandising and presentation standards
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Carmel Mountain, CA, who will enhance customer experiences through proactive engagement and product knowledge. The ideal candidate will have prior retail or customer service experience and demonstrate strong teamwork and accountability traits

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment through eagerness to help and in-depth product knowledge.
  • Team members must uphold company merchandising and presentation standards while assisting managers with department scheduling and monitoring associate performance.
  • The role requires the ability to stand, bend, stoop, reach, push, pull, and lift items weighing between 15 to 35 lbs occasionally.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Carmel Mountain, CA, who will enhance customer experiences through proactive engagement and product knowledge. The ideal candidate will have prior retail or customer service experience and demonstrate strong teamwork and accountability traits.

Salary

Base: $17.00 - $24.00 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Register coverage and cash handling
  • Merchandising and presentation standards
  • Ability to lift 15 to 35 lbs
  • Standing for up to 4 hours

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Collaborative team approach
  • Product knowledge in sports equipment
  • Training new teammates on programs

Key Requirements

  • Prior retail sales experience preferred
  • Ability to work extended standing periods
  • Compliance with safety and loss prevention policies

Work Rights

Not specified

Tailored Resume

Cover Letter