Senior Director Of Customer Experience And Operations - Association Banking

893

Chandler, AZ, US
Competitive salary; ownership stake in compyny; me...
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15+ years banking operations experience
Treasury management service expertise
Lean/continuous improvement methodology
** The Senior Director of Customer Experience and Operations at Western Alliance Bank will lead a high-performing operations organization focused on enhancing client experiences and operational efficiency within the Association Banking division. This role requires extensive experience in banking operations, leadership, and process improvement to drive strategic initiatives and improve customer satisfaction. **

Job Summary

  • The Senior Director will set the strategy to deliver exceptional client experience and scalable process efficiency for Western Alliance Bank's largest HOA banking program.
  • This role requires building a strong bench of leaders while driving a culture of accountability, coaching, and career paths that scale with business growth.
  • Candidates will benefit from competitive salaries, an ownership stake in the company, medical and dental insurance, and a great 401k matching program.

Matching Summary

Match Score: 75

** The Senior Director of Customer Experience and Operations at Western Alliance Bank will lead a high-performing operations organization focused on enhancing client experiences and operational efficiency within the Association Banking division. This role requires extensive experience in banking operations, leadership, and process improvement to drive strategic initiatives and improve customer satisfaction. **

Salary

Competitive salary; Ownership stake in company; Medical, dental, 401k match, tuition assistance

Skills & Requirements

Must-have

  • 15+ years banking operations experience
  • Treasury management service expertise
  • Lean/continuous improvement methodology
  • Regulatory compliance (KYC/AML/Reg E)
  • Workforce planning and capacity modeling
  • Cross-functional program leadership

Nice-to-have

  • MBA or Master's degree preferred
  • Experience with HOA banking programs
  • Strong coaching and mentorship skills
  • Digital channel integration knowledge
  • Culture of accountability and inclusion

Key Requirements

  • Bachelor's degree required; Masters or MBA preferred
  • 15+ years related experience in Branch Banking Operations or Treasury Management
  • Proven leadership experience managing multi-team operations at scale

Work Rights

Not specified

Tailored Resume

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