Radiology Scheduler- Call Center

Center for Integration Science

Boston, Massachusetts, United States
Base: $18.58 - $26.58phly; bonus/equity: not speci...
Fully remote
Customer service work experience in contact center
Knowledge of medical terminology
Accurate data entry into computer systems
This position serves as the face of the enterprise by initiating and coordinating registration and scheduling for new patient appointments

Job Summary

  • This position serves as the face of the enterprise by initiating and coordinating registration and scheduling for new patient appointments.
  • The role requires answering telephone calls, triaging inquiries, and taking accurate messages using professional customer service techniques.
  • Employees must maintain strict confidentiality consistent with HIPAA guidelines while managing sensitive patient demographic and financial information.

Matching Summary

This position serves as the face of the enterprise by initiating and coordinating registration and scheduling for new patient appointments.

Salary

Base: $18.58 - $26.58/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement opportunities, differentials, premiums, and bonuses

Skills & Requirements

Must-have

  • Customer service work experience in contact center
  • Knowledge of medical terminology
  • Accurate data entry into computer systems
  • HIPAA confidentiality compliance
  • High volume call handling ability

Nice-to-have

  • Experience with Epic electronic health records
  • Previous medical office or healthcare setting experience
  • Strong interpersonal and team communication skills
  • Ability to translate patient requests into actions
  • Knowledge of insurance stipulations affecting scheduling

Key Requirements

  • High School Diploma or Equivalent
  • 0-1 year experience in medical office or healthcare setting
  • Prior contact/call center environment experience

Work Rights

Not specified

Tailored Resume

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