Service Advisor

BMW of South Austin

Norfolk, Virginia, US
Customer service
Vehicle maintenance and repair
Scheduling service appointments
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers, and scheduling service to be performed

Job Summary

  • Responsible for selling, identifying and documenting service, maintenance, and repair service for customers, and scheduling service to be performed.
  • Advises customers on necessary and recommended services, offers additional services and repairs, and computes cost of replacement parts and labor.
  • The position requires regular and predictable attendance, with scheduled shifts potentially including evening hours, weekends, and holidays.

Matching Summary

Responsible for selling, identifying and documenting service, maintenance, and repair service for customers, and scheduling service to be performed.

Skills & Requirements

Must-have

  • customer service
  • vehicle maintenance and repair
  • scheduling service appointments
  • explaining estimates to customers
  • maintaining CSI standards

Nice-to-have

  • servant leadership
  • teamwork through trust and respect
  • commitment to customer enthusiasm
  • accountability at all levels
  • continuous improvement

Key Requirements

  • High School Diploma or GED
  • 3-5 years of automotive or customer service experience
  • Working knowledge of vehicle mechanical operations
  • Valid Driver's License
  • Intermediate Microsoft Office skills
  • Dealership Management System knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter