Product Support Specialist

JOHNSON CONTROLS

Brossard, Canada
Base: $63,000 - $70,000; bonus/equity: not specifi...
Hybrid
Access control systems support
Technical troubleshooting
Microsoft windows os
Johnson Controls is seeking a Product Support Specialist for its service desk team in Brossard, Canada. The role involves providing technical support for access control systems while promoting career development in a dynamic work environment. The ideal candidate should possess strong technical troubleshooting skills, bilingual capabilities in English and French, and relevant experience

Job Summary

  • Provide world class technical support to the certified field technicians from our authorized dealer network.
  • Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
  • This position includes a competitive benefits package.

Matching Summary

Match Score: 85

Johnson Controls is seeking a Product Support Specialist for its service desk team in Brossard, Canada. The role involves providing technical support for access control systems while promoting career development in a dynamic work environment. The ideal candidate should possess strong technical troubleshooting skills, bilingual capabilities in English and French, and relevant experience.

Salary

Base: $63,000 - $70,000; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Access control systems support
  • Technical troubleshooting
  • Microsoft Windows OS
  • TCP/IP and Networking
  • Salesforce ticketing system

Nice-to-have

  • Resourceful and self-learner
  • Good initiative
  • Conversational Spanish

Key Requirements

  • DEP/DEC/AEC in Computers and/or Electronics or equivalent
  • Perfect spoken and written English
  • Bilingualism (English/French)
  • Advanced troubleshooting skills
  • Microsoft Windows 10, 11, Server 2019, 2022 experience
  • TCP/IP and Networking knowledge
  • Technical Support/Customer Service experience

Work Rights

Not specified

Tailored Resume

Cover Letter