Customer Success Manager

Flip

Marina del Rey, CA, United States
On-site
Product implementation and configuration
Customer relationship ownership
Strategic thought partnership
As a CSM, you will represent the brand at the most critical moment in the customer journey, leading product implementation and owning the relationship thereafter

Job Summary

  • As a CSM, you will represent the brand at the most critical moment in the customer journey, leading product implementation and owning the relationship thereafter.
  • We believe in building in-person relationships and deeply understanding our customers’ business to be a strategic thought partner.
  • This role is ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it.

Matching Summary

As a CSM, you will represent the brand at the most critical moment in the customer journey, leading product implementation and owning the relationship thereafter.

Skills & Requirements

Must-have

  • Product implementation and configuration
  • Customer relationship ownership
  • Strategic thought partnership
  • Driving customer metrics
  • Onsite M-F work

Nice-to-have

  • Entrepreneurial drive
  • Startup environment experience
  • Eager to learn and grow
  • Collaborative team player

Key Requirements

  • Product implementation experience
  • Customer training delivery
  • Sales support experience
  • E-commerce customer experience knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter