Manager Application Support

Shelter Home Mortgage LLC

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Experience supporting enterprise saas applications
Strong command of queue management
Hands-on experience with itsm tools
** Shelter Home Mortgage LLC is seeking a Manager of Application Support to lead a Level 1 application support team, focusing on operational efficiency and customer satisfaction. The ideal candidate should possess strong leadership, technical support experience, and a customer-focused mindset. **

Job Summary

  • At Newrez, we believe that when our people thrive, homeowners thrive, and we invest in your growth and wellbeing.
  • The Manager Application Support leads a Level 1 application support team, ensuring consistent, customer-focused service delivery.
  • We offer a comprehensive benefits package designed to support you in every aspect of your life.

Matching Summary

Match Score: 75

** Shelter Home Mortgage LLC is seeking a Manager of Application Support to lead a Level 1 application support team, focusing on operational efficiency and customer satisfaction. The ideal candidate should possess strong leadership, technical support experience, and a customer-focused mindset. **

Skills & Requirements

Must-have

  • Experience supporting enterprise SaaS applications
  • Strong command of queue management
  • Hands-on experience with ITSM tools

Nice-to-have

  • Strong analytical skills and problem-solving abilities
  • High degree of professional maturity
  • Strong influencing and negotiation skills

Key Requirements

  • Bachelor’s degree in information systems or related field
  • 6-8 years in service desk or application support
  • 2+ years leading an L1 team

Work Rights

Not specified

Tailored Resume

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