Network & Svcs Operation Senior Analyst

Accenture

Network operations - problem management
Tcp/ip, routing, switching fundamentals
Troubleshooting mpls, dia, voice, wireless
Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA

Job Summary

  • Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
  • Perform L2/L3 troubleshooting for service incidents, analyze alarms, logs, and performance metrics, and identify root causes.
  • Accenture is a global professional services company with leading capabilities in digital, cloud and security, offering Strategy and Consulting, Technology and Operations services.

Matching Summary

Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.

Skills & Requirements

Must-have

  • Network Operations - Problem Management
  • TCP/IP, routing, switching fundamentals
  • Troubleshooting MPLS, DIA, Voice, Wireless
  • NMS tools (Netcool, SolarWinds, Nagios)
  • Ticketing tools (ServiceNow / Remedy)
  • Structured RCA methodology
  • Packet analysis (Wireshark)
  • CLI exposure (routers, firewalls)

Nice-to-have

  • Program management experience
  • Telecom Service Assurance knowledge
  • Automation & scripting awareness
  • Customer communication experience
  • Performance Management Skills

Key Requirements

  • 4 to 5 years of overall experience
  • Degree in Telecom Engineering or any graduate
  • Telecom/IT Infrastructure project management knowledge
  • Service assurance knowledge

Work Rights

Not specified

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