Member Support Specialist Brisbane

Concentrix

Brisbane, Queensland, Australia
Base: $28.12 ph; bonus/equity: performance incenti...
Customer service support
Inbound calls and chat
Resolving member enquiries
You'll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries

Job Summary

  • You'll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries.
  • This role has been the starting point for many of our leaders and specialist teams, with investment in your development and clear career pathways.
  • Enjoy a Monday to Friday roster between 7:00am–8:00pm with no weekend work, paid structured training, and a vibrant Brisbane CBD office location.

Matching Summary

You'll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries.

Salary

Base: $28.12 per hour; Bonus/Equity: performance incentives; Benefits: 12% superannuation

Skills & Requirements

Must-have

  • Customer service support
  • Inbound calls and chat
  • Resolving member enquiries
  • Attention to detail
  • Empathy and efficiency
  • Navigating multiple internal systems

Nice-to-have

  • People skills
  • Proactive and helpful attitude
  • Team-oriented approach
  • Inclusive and supportive culture

Key Requirements

  • Australian citizenship or permanent residency
  • Clear and confident communication skills
  • Resilience when handling complex enquiries

Work Rights

Australian citizenship or permanent residency required

Tailored Resume

Cover Letter