Senior Operations Manager Connectivity

KONE

**
8+ years it service operations management
5+ years network domain experience
Strong knowledge of itil processes
** KONE is seeking a Senior Operations Manager for their Connectivity division, responsible for overseeing global network operations and ensuring IT services are secure and reliable. The role demands extensive experience in IT service operations management, specifically within the network domain, and emphasizes continuous improvement and operational excellence. **

Job Summary

  • The role is responsible for ensuring that IT products and platforms are secure, reliable, and continuously available for users across KONE's global network.
  • Candidates must lead service operations end-to-end while driving operational excellence and embedding Agile ways of working across the product lifecycle.
  • KONE values sustainability, a curious mindset, and innovation as core elements of its culture and daily practice.

Matching Summary

Match Score: 75

** KONE is seeking a Senior Operations Manager for their Connectivity division, responsible for overseeing global network operations and ensuring IT services are secure and reliable. The role demands extensive experience in IT service operations management, specifically within the network domain, and emphasizes continuous improvement and operational excellence. **

Skills & Requirements

Must-have

  • 8+ years IT service operations management
  • 5+ years Network Domain experience
  • Strong knowledge of ITIL processes
  • Experience with SD-WAN LAN WIFI DHCP
  • Understanding of SASE Firewalls VPN
  • Network Security and Cloud Data Centers

Nice-to-have

  • Agile and Lean methodologies
  • SIAM multi-provider coordination
  • Automation skills for service development
  • Financial management of service invoicing
  • Virtual team working in global matrix

Key Requirements

  • 8+ years proven experience in IT service operations
  • 5+ years experience specifically in Network Domain
  • Good understanding of Enterprise Networks and IT/OT concepts

Work Rights

Not specified

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