Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction
Job Summary
Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
Manage end-to-end order processing, coordinating cross-functional resources to track order status, resolve bottlenecks, and guarantee seamless order fulfillment.
Act as the customer guardian and first point of contact for all order-related inquiries, proactively communicating order progress and ensuring rapid resolution of customer complaints.
Matching Summary
Provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction.
Skills & Requirements
Must-have
End-to-end order processing
Cross-functional coordination
Customer complaint resolution
Process optimization
ERP systems proficiency
Microsoft Office Suite proficiency
Nice-to-have
Customer service passion
Analytical thinking
Problem-solving skills
Influence without authority
Key Requirements
2+ years of experience in order management
Experience in customer service or supply chain operations
Degree in Supply Chain Management, Logistics, International Trade, Business Administration, or related fields