Associate I, Client Contact

Worldpay (FIS)

Not specified; competitive salary + benefits offer...
Hybrid (3 days in-office, 2 days virtual)
Desk-side assistance resolving technology issues
Troubleshooting desktop systems and network issues
24x7 rotating on-call and holiday support
Worldpay (FIS) is seeking an Associate I, Client Contact to provide technology support in a hybrid work environment. The role involves troubleshooting, assisting clients, and maintaining systems, with a focus on effective communication and customer service

Job Summary

  • The role involves providing desk-side assistance and resolving complex technology support issues within a diverse fintech environment.
  • Candidates must be available for a night shift schedule including rotating on-call duties and holiday support in a 24x7 production setting.
  • FIS offers a flexible work environment with opportunities for professional development, volunteerism, and competitive salary benefits.

Matching Summary

Match Score: 85

Worldpay (FIS) is seeking an Associate I, Client Contact to provide technology support in a hybrid work environment. The role involves troubleshooting, assisting clients, and maintaining systems, with a focus on effective communication and customer service.

Salary

Not specified; Competitive salary and benefits offered

Skills & Requirements

Must-have

  • Desk-side assistance resolving technology issues
  • Troubleshooting desktop systems and network issues
  • 24x7 rotating on-call and holiday support
  • Ticketing system documentation and tracking
  • Heterogeneous environment installation and configuration

Nice-to-have

  • Strong soft skills and effective listening abilities
  • Self-motivated to learn new technologies
  • Enthusiasm for providing technical support
  • Experience with business applications
  • Participation in IT infrastructure projects

Key Requirements

  • Hybrid work model requiring three days in-office
  • Night shift availability required
  • Ability to verbalize complex technical concepts

Work Rights

Not specified

Tailored Resume

Cover Letter