客户服务专员 (client Services Representative)

Interactive Brokers

Shanghai, China
On-site
Excellent chinese and english language skills
Problem identification and analysis capabilities
Effective troubleshooting and resolution skills
The Client Service Representative acts as a liaison between Interactive Brokers and its diverse client base including retail investors, financial advisors, and hedge funds

Job Summary

  • The Client Service Representative acts as a liaison between Interactive Brokers and its diverse client base including retail investors, financial advisors, and hedge funds.
  • Responsibilities include managing and resolving client inquiries, concerns, and complaints via telephone, email, and online chat while adhering to company policies.
  • The role requires identifying complex issues and providing high-quality service to maintain client retention and satisfaction.

Matching Summary

The Client Service Representative acts as a liaison between Interactive Brokers and its diverse client base including retail investors, financial advisors, and hedge funds.

Skills & Requirements

Must-have

  • Excellent Chinese and English language skills
  • Problem identification and analysis capabilities
  • Effective troubleshooting and resolution skills

Nice-to-have

  • Highly motivated and career-minded attitude
  • Ability to build long-term client relationships
  • Experience with financial markets preferred

Key Requirements

  • Bachelor's degree from a key university
  • Fluency in spoken and written Chinese and English

Work Rights

Not specified

Tailored Resume

Cover Letter