Technical Support Engineer

BD

Durham, North Carolina, USA
Base: $79,600.00 - $131,300.00 usd annual; bonus/e...
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Technical phone support
Problem resolution
Remote troubleshooting
** BD is seeking a Technical Support Engineer to provide technical assistance for their pharmacy automation systems, focusing on troubleshooting and customer service. The role requires extensive technical knowledge and flexibility in working hours, as operations run 24/7. **

Job Summary

  • As a Technical Support Engineer (TSE), you will deliver technical phone support and problem resolution for customers of BD Parata's pharmacy automation systems and solutions.
  • Troubleshoots issues related to computer workstations, servers, Windows OS, software, conveyors, controls, pneumatics, and other ancillary equipment used within large-scale pharmacy automation system.
  • At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.

Matching Summary

Match Score: 75

** BD is seeking a Technical Support Engineer to provide technical assistance for their pharmacy automation systems, focusing on troubleshooting and customer service. The role requires extensive technical knowledge and flexibility in working hours, as operations run 24/7. **

Salary

Base: $79,600.00 - $131,300.00 USD Annual; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical phone support
  • Problem resolution
  • Remote troubleshooting
  • Pharmacy automation systems
  • Hardware and software troubleshooting
  • Robotics and servo systems

Nice-to-have

  • Customer service skills
  • Flexible schedule
  • Cross-functional project teams
  • Positive customer relationships
  • Learning and growth environment

Key Requirements

  • High School Diploma or equivalent
  • Five (5) years of related Technical Support Engineering experience
  • Customer service experience within a technical support environment
  • Experience with DC motor control
  • Knowledge of robotic control theory
  • Familiarity with networking hardware and software components
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

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