In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_bangalore
PwC
Not specified
Contact center transformation
Chatbots and voicebots
Client stakeholder management
PwC is seeking a Senior Manager for their Agentic Automation practice, focusing on contact center transformation through presales, solution design, and customer engagement. The ideal candidate should possess a deep understanding of contact center operations and advanced data analytics technologies
Job Summary
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
A career within Agentic Automation practice will enable you to help organizations unlock enterprise insights and drive significant business outcomes through advanced data analytics.
Matching Summary
Match Score: 85
PwC is seeking a Senior Manager for their Agentic Automation practice, focusing on contact center transformation through presales, solution design, and customer engagement. The ideal candidate should possess a deep understanding of contact center operations and advanced data analytics technologies.
Skills & Requirements
Must-have
Contact Center Transformation
Chatbots and Voicebots
Client Stakeholder Management
Project Delivery and Implementation
AI-led Contact Center Solutions
Contact Center Operations Expertise
Nice-to-have
Accepting Feedback
Agile Methodology
Analytical Thinking
Automation Framework Design
Business Process Automation
Coaching and Feedback
Communication Skills
Key Requirements
10-15 years experience in Presales or Contact Center Transformation
Experience managing senior business and IT stakeholders
Strong understanding of project delivery models and governance
Hands-on expertise with Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE