Customer Support Analyst

Mewssystems

Dallas, United States
On-site
People skills and tech savvy
Support customers on technical issues
Messaging, email, and phone communication
As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud

Job Summary

  • As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud.
  • Provide exceptional support for customers on technical issues via messaging, email and phone.
  • We offer participation in our company share program, best-in-class parental leave, and unlimited paid holiday.

Matching Summary

As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud.

Skills & Requirements

Must-have

  • People skills and tech savvy
  • Support customers on technical issues
  • Messaging, email, and phone communication
  • Develop in-depth understanding of Mews’ solutions
  • Maintain thorough customer documentation

Nice-to-have

  • Ambitious, tenacious, and passionate
  • Ability to take feedback and learn quickly
  • Outgoing and social communicator
  • Experience using Property Management Systems

Key Requirements

  • Experience working in hotels and/or customer service roles in SaaS
  • Native or fluent in English
  • Located in Dallas
  • Willingness to work in shifts

Work Rights

Not specified

Tailored Resume

Cover Letter