Customer Experience International Director

Wolters Kluwer

Milan, Italy
Onsite
Strategic leadership of international cx teams
Customer lifecycle and value realization management
Cross-functional team alignment and collaboration
The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions

Job Summary

  • The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions.
  • This role requires strong leadership capabilities and the ability to work across multi-disciplinary and cross-cultural teams to drive adoption, improve customer satisfaction, and enable consistent value delivery across regions.
  • The Director is responsible for defining enterprise vision and strategic leadership for customer success and clinical advisory by establishing scalable governance and an insight-driven operating model that delivers measurable impact.

Matching Summary

The Customer Experience International Director oversees the end-to-end customer lifecycle, leading the unified CX international team composed of Customer Success, Value Creation Office, and Clinical Advisory functions.

Skills & Requirements

Must-have

  • Strategic leadership of international CX teams
  • Customer lifecycle and value realization management
  • Cross-functional team alignment and collaboration
  • Insight-driven operating model implementation
  • Global customer engagement optimization

Nice-to-have

  • Entrepreneurial and strategic mindset
  • Coaching and capability building
  • Multi-disciplinary and cross-cultural team leadership
  • Data-driven decision making
  • Value-focused messaging and communication

Key Requirements

  • Experience leading international customer success teams
  • Proven ability to drive customer lifecycle strategy
  • Strong leadership and coaching skills
  • Ability to work across Sales, Product, Operations, and Clinical Advisory
  • Experience with value realization frameworks

Work Rights

Not specified

Tailored Resume

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