Vice President Customer Success Management (m/w/d)

CGM

Koblenz, Germany
Fully remote
Leadership in customer success
Experience in healthcare it
Data-driven decision making
As VP Customer Success Management, you will oversee the strategic and operational management of the Customer Success area for dental and pharmacy information systems in Germany

Job Summary

  • As VP Customer Success Management, you will oversee the strategic and operational management of the Customer Success area for dental and pharmacy information systems in Germany.
  • You will ensure that our dental practices and pharmacies utilize our solutions effectively and economically throughout the entire customer lifecycle.
  • The role involves building a professional Customer Success organization and developing data-driven models for performance management.

Matching Summary

As VP Customer Success Management, you will oversee the strategic and operational management of the Customer Success area for dental and pharmacy information systems in Germany.

Skills & Requirements

Must-have

  • Leadership in Customer Success
  • Experience in Healthcare IT
  • Data-driven decision making

Nice-to-have

  • Strong service orientation
  • Executive presence
  • Ability to manage escalations

Key Requirements

  • Relevant degree in business or healthcare
  • Several years of leadership experience
  • Proven success in scaling service organizations

Work Rights

Not specified

Tailored Resume

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