Proficiency in microsoft office and clinical crm systems
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The Air Station Pte. Ltd. is seeking a Customer Service Executive in Singapore to provide frontline support for patients in sleep therapy services. The role involves patient interactions, service coordination, and compliance with medical protocols, requiring strong communication and organizational skills.
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Job Summary
The role serves as the primary point of contact for patients engaging in sleep therapy services including CPAP trials and equipment purchase.
Responsibilities include managing patient check-ins, coordinating appointments, and ensuring accurate documentation of therapy notes and consent forms.
The position requires strict adherence to PDPA regulations, infection control SOPs, and maintaining patient confidentiality throughout all interactions.
Matching Summary
Match Score: 75
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The Air Station Pte. Ltd. is seeking a Customer Service Executive in Singapore to provide frontline support for patients in sleep therapy services. The role involves patient interactions, service coordination, and compliance with medical protocols, requiring strong communication and organizational skills.
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Skills & Requirements
Must-have
Diploma or Degree in Nursing or related field
1-3 years healthcare or medical device experience
Proficiency in Microsoft Office and clinical CRM systems
Nice-to-have
Compassionate and patient-focused demeanor
Strong organizational and multitasking ability
Basic understanding of CPAP or respiratory devices
Key Requirements
Diploma or Degree in Nursing, Biomedical Science, or Healthcare Administration
1–3 years experience in healthcare or medical device environment
Strong communication and patient engagement skills