Technical Product Support Specialist Ii

ZOLL Data Systems

Colorado, United States
Base: $18.00 to $28.00 ph; bonus/equity: not speci...
Hybrid
2-4 years technical product support experience
Sql server and vmware troubleshooting skills
Salesforce documentation and jira service desk usage
The role involves managing advanced troubleshooting for ZOLL enterprise products using analytical skills to identify root causes of technical issues

Job Summary

  • The role involves managing advanced troubleshooting for ZOLL enterprise products using analytical skills to identify root causes of technical issues.
  • Candidates will contribute to the knowledge base by creating articles and sharing insights to drive improvements in customer satisfaction.
  • The position offers remote flexibility or the option to work from the Colorado HQ with competitive compensation and benefits.

Matching Summary

The role involves managing advanced troubleshooting for ZOLL enterprise products using analytical skills to identify root causes of technical issues.

Salary

Base: $18.00 to $28.00 per hour; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits including comprehensive plans

Skills & Requirements

Must-have

  • 2-4 years technical product support experience
  • SQL Server and VMware troubleshooting skills
  • Salesforce documentation and Jira Service Desk usage
  • Root cause analysis for DB, OS, and Networking issues
  • Enterprise SaaS healthcare software background

Nice-to-have

  • Proactive approach to identifying technical trends
  • Strong communication and customer-centric mindset
  • Ability to collaborate across multiple departments
  • Experience with Microsoft Teams and Slack navigation
  • Resilience and curiosity in fast-paced environments

Key Requirements

  • High school diploma required; bachelor's preferred
  • 2-4 years in technical product or customer support
  • Experience with SQL Server, networking, and VMware

Work Rights

Not specified

Tailored Resume

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