Scuk Financial Support Agent, 12 Month Fixed Term Contract

Santander

Redhill, United Kingdom
Competitive salary dependent on experience; annual...
Hybrid
Experience handling sensitive customer conversations
Ability to conduct affordability assessments
Knowledge of fca regulation and consumer duty
The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements

Job Summary

  • The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements.
  • Employees must adhere to strict regulatory requirements including FCA regulations and Consumer Duty principles while ensuring fair outcomes.
  • The position offers a competitive salary, 25 days holiday plus bank holidays, private medical cover, and generous pension contributions.

Matching Summary

The role involves supporting customers experiencing financial difficulty across vehicle finance, leasing, and contract hire agreements.

Salary

Competitive salary dependent on experience; Annual bonus based on performance; Benefits include 25 days holiday, private medical, £500 allowance, pension, Sharesave, gym passes

Skills & Requirements

Must-have

  • Experience handling sensitive customer conversations
  • Ability to conduct affordability assessments
  • Knowledge of FCA regulation and Consumer Duty
  • Strong attention to detail and accuracy
  • Resilience when managing difficult situations

Nice-to-have

  • Experience in motor finance or leasing sectors
  • Background supporting vulnerable customers
  • Familiarity with litigation and recovery processes
  • Strong teamwork and collaboration skills
  • Ethical approach to customer interactions

Key Requirements

  • Hybrid work model requiring 3 days weekly at Redhill office
  • No remote work options available for this role
  • Professional ethical conduct in all customer interactions

Work Rights

Not specified

Tailored Resume

Cover Letter