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Ochsner Health is seeking an Access Liaison for their contact center in Marrero, Louisiana, who will be responsible for patient navigation, care coordination, and delivering exceptional customer service. The ideal candidate should have a strong background in customer service, excellent critical thinking skills, and the ability to effectively manage multiple stakeholders.
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Job Summary
This job welcomes and connects the consumer to the health system, handling acquisition, front door navigation, care coordination and transitions of care.
Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system.
Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop.
Matching Summary
Match Score: 75
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Ochsner Health is seeking an Access Liaison for their contact center in Marrero, Louisiana, who will be responsible for patient navigation, care coordination, and delivering exceptional customer service. The ideal candidate should have a strong background in customer service, excellent critical thinking skills, and the ability to effectively manage multiple stakeholders.
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