Front Office Night Manager (duty Manager)

Sofitel Sydney Wentworth

Singapore, Singapore
On-site
Manage hotel operations at night
Guest incident management
Uphold service standards
The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management

Job Summary

  • The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management.
  • Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Operation for check-in, check-out, and cashiering duties.
  • Benefits include a 5-day work week, duty meals, colleagues' discount, flexible benefits, medical and wellness benefits, comprehensive insurance coverage, and career development opportunities.

Matching Summary

The position is responsible for managing all aspects of the hotel operation during the night and assumes the control of the hotel in the absence of hotel management.

Skills & Requirements

Must-have

  • Manage hotel operations at night
  • Guest incident management
  • Uphold service standards
  • Financial and auditing tasks

Nice-to-have

  • Deliver personalized guest experiences
  • Maximize upsell opportunities
  • Embrace change effectively

Key Requirements

  • Diploma or Degree in hospitality or related field
  • Minimum 5 years' relevant experience
  • At least 2 years at management level
  • Excellent English communication skills
  • Ability to communicate in a second language

Work Rights

Not specified

Tailored Resume

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