Systems Administrator（customer Service）

Solventum

Shanghai, China
Hybrid
Sap system access management
Customer portal support
Technical problem escalation
Solventum is seeking a Systems Administrator embedded within their Customer Service team in Shanghai, responsible for system management and user support related to SAP systems and customer portals. The ideal candidate should have 2-3 years of relevant experience, strong business process knowledge, and excellent communication skills

Job Summary

  • Follows a variety of generally defined procedures under general guidance within the Customer Service team, focusing on system management, user support, and IT collaboration.
  • Handles a variety of system-related inquiries from CSR and customers, and develops solutions for moderately complex issues.
  • Acts as the key single point of contact between CSR, customers, and IT, facilitating effective communication and collaboration.

Matching Summary

Match Score: 85

Solventum is seeking a Systems Administrator embedded within their Customer Service team in Shanghai, responsible for system management and user support related to SAP systems and customer portals. The ideal candidate should have 2-3 years of relevant experience, strong business process knowledge, and excellent communication skills.

Skills & Requirements

Must-have

  • SAP system access management
  • customer portal support
  • technical problem escalation
  • OTC business processes knowledge
  • user access management

Nice-to-have

  • collaboration with IT teams
  • system issue trend analysis
  • guidance to co-workers

Key Requirements

  • Bachelor level university/college degree
  • 2-3 years relevant working experience
  • Must be legally authorized to work in country of employment without sponsorship

Work Rights

Not specified

Tailored Resume

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