Trilingual Technical Support Technician - French (canadian)

TD SYNNEX Accessboard

Fully remote
3 to 5 years relevant work experience
Computer or network certificate required
English and spanish language proficiency
The role involves providing 24x7 technical support for client enterprise server and network infrastructure while reviewing complex OEM system logs

Job Summary

  • The role involves providing 24x7 technical support for client enterprise server and network infrastructure while reviewing complex OEM system logs.
  • Candidates must possess strong troubleshooting techniques to expedite service restoration and provide remote guidance to field engineers.
  • The position requires fluency in English and Spanish, along with a commitment to maintaining accurate records of incident transactions.

Matching Summary

The role involves providing 24x7 technical support for client enterprise server and network infrastructure while reviewing complex OEM system logs.

Skills & Requirements

Must-have

  • 3 to 5 years relevant work experience
  • Computer or Network Certificate required
  • English and Spanish language proficiency
  • 24x7 on-call rotation availability
  • OEM system log analysis skills

Nice-to-have

  • Strong organizational and time management
  • Ability to work under high stress
  • Experience with ticketing systems
  • Willingness to travel to customer premises
  • Certifications in OEM systems

Key Requirements

  • 3 to 5 years of relevant work experience
  • Associate Degree in Computer or Electrical Engineering
  • Computer Science or Network and Server Certifications
  • Fluency in English and Spanish
  • Availability for 24x7x365 on-call rota

Work Rights

Not specified

Tailored Resume

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