It Support Analyst

WPP

San José, Costa Rica
On-site
3–5 years it help desk experience
Windows and mac os cross-platform expertise
On-site work availability required
The role involves delivering exceptional on-site IT support to WPP employees, agencies, and visiting clients while maintaining standard technology services

Job Summary

  • The role involves delivering exceptional on-site IT support to WPP employees, agencies, and visiting clients while maintaining standard technology services.
  • You will play a key part in the company's transformation to cloud-based services and digital experiences by resolving Level 1 and 2 incidents.
  • WPP offers a culture of creativity and belonging with opportunities to work at an unparalleled scale alongside passionate, inspired people.

Matching Summary

The role involves delivering exceptional on-site IT support to WPP employees, agencies, and visiting clients while maintaining standard technology services.

Skills & Requirements

Must-have

  • 3–5 years IT help desk experience
  • Windows and Mac OS cross-platform expertise
  • On-site work availability required
  • Advanced English communication skills
  • AV technology working knowledge

Nice-to-have

  • Proactive problem-solving attitude
  • Empathy for diverse end users
  • Collaborative global team mindset
  • Customer-focused service approach

Key Requirements

  • 3–5 years experience in IT help desk or deskside support
  • Must be able to work 100% on-site
  • Strong written and verbal English communication skills

Work Rights

Not specified

Tailored Resume

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