Customer Success Manager - Security

SHI International Corp

Base: $90,000 - $120,000; bonus: included in range...
Security business model understanding
Enterprise agreement lifecycle management
Microsoft dynamics ax proficiency
The Customer Success Manager will onboard customers and guide them through their product and agreement lifecycle to ensure retention and growth

Job Summary

  • The Customer Success Manager will onboard customers and guide them through their product and agreement lifecycle to ensure retention and growth.
  • SHI International Corp is a $16 billion global provider of IT solutions known for its concierge approach and commitment to diversity.
  • This role requires analyzing consumption reports and maintaining effective communication with customers and internal teams to foster trust.

Matching Summary

The Customer Success Manager will onboard customers and guide them through their product and agreement lifecycle to ensure retention and growth.

Salary

Base: $90,000 - $120,000; Bonus: Included in range; Benefits: Medical, vision, dental, 401K, flexible spending

Skills & Requirements

Must-have

  • Security business model understanding
  • Enterprise Agreement lifecycle management
  • Microsoft Dynamics AX proficiency
  • Customer success plan execution
  • Consumption reporting analysis

Nice-to-have

  • Strategic customer relationship building
  • Cross-functional collaboration skills
  • Adaptability to new technologies
  • Presentation and communication skills
  • Self-motivated professional growth

Key Requirements

  • Bachelor's degree or relevant work experience
  • 2+ years of Customer Success experience
  • 2+ years of Sales experience preferably in Security
  • 1+ year of experience selling Security products

Work Rights

Not specified

Tailored Resume

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