Coordinator, Application Support

jjc.edu

Joliet, Illinois, United States
Base: $27.33 - $28.97 hourly; bonus/equity: not sp...
Associate degree in it or related field
Experience resolving technical issues
Developing knowledge base articles
This position serves as the primary liaison between the Enterprise Applications team and Technology Support and Media Services teams

Job Summary

  • This position serves as the primary liaison between the Enterprise Applications team and Technology Support and Media Services teams.
  • The role involves triaging service tickets for enterprise applications like Workday and Ellucian Colleague while developing automation workflows.
  • Joliet Junior College is an AA/EO employer that strongly encourages applications from candidates who would enhance staff diversity.

Matching Summary

This position serves as the primary liaison between the Enterprise Applications team and Technology Support and Media Services teams.

Salary

Base: $27.33 - $28.97 hourly; Bonus/Equity: Not specified; Benefits: Full time benefits package available

Skills & Requirements

Must-have

  • Associate degree in IT or related field
  • Experience resolving technical issues
  • Developing knowledge base articles
  • Strong verbal and written communication
  • Ability to work independently

Nice-to-have

  • Previous higher education experience
  • Ellucian Colleague and Workday ERP experience
  • Programming skills for iPaaS solutions
  • English and Spanish bilingual proficiency
  • Demonstrated multicultural competence

Key Requirements

  • Associate degree in Information Technology
  • User support experience with technical issue resolution
  • Demonstrated ability to write knowledge base articles

Work Rights

Not specified

Tailored Resume

Cover Letter