This role involves designing and maintaining contact center solutions that integrate Salesforce CRM with Amazon's AWS cloud telephony to impact millions of patients
Job Summary
This role involves designing and maintaining contact center solutions that integrate Salesforce CRM with Amazon's AWS cloud telephony to impact millions of patients.
The position requires strict adherence to healthcare compliance standards including HIPAA, GDPR, and PHI protection while ensuring patient data safety.
Candidates will collaborate with diverse teams to implement innovative voice-enabled features using AI-driven insights and automated tasks within a supportive future-focused environment.
Matching Summary
This role involves designing and maintaining contact center solutions that integrate Salesforce CRM with Amazon's AWS cloud telephony to impact millions of patients.
Skills & Requirements
Must-have
Salesforce Service Cloud Voice implementation
Amazon Connect contact flow configuration
Apex and Lightning Web Components development
AWS Lambda API Gateway integration
CTI and Omni-Channel routing expertise
HIPAA and GDPR compliance knowledge
Nice-to-have
Experience with CI/CD tools like Gearset or Copado
Strong communication and teamwork abilities
Familiarity with DevOps practices
Ability to work in a fast-paced environment
Experience with sentiment analysis and transcription
Key Requirements
Bachelor's degree in computer science or engineering
Minimum 5 years of software development experience