Askgs Experience Center Associate - German Bilingual

Johnson & Johnson Innovative Medicine

Paranaque, National Capital Region, Philippines
Hybrid
German bilingual skills
Hr, procurement, payroll inquiries
Multi-channel customer support
Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate in Paranaque, Philippines, to handle inquiries related to HR, Procurement, and Payroll through various communication channels. The role emphasizes delivering exemplary customer service and requires strong organizational and communication skills

Job Summary

  • The AskGS Experience Center Associate will resolve regional or global employee/customer inquiries regarding HR, Procurement, and Payroll processes and policies through multiple channels.
  • This role involves meeting all expected service levels and business performance goals, performing a full range of services, and fully documenting all cases in the Case Management system.
  • The position requires supporting J&J employees and the GS community regarding all inquiries related to GS tier 1 services, employee programs, and processes, including navigational support and escalation.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate in Paranaque, Philippines, to handle inquiries related to HR, Procurement, and Payroll through various communication channels. The role emphasizes delivering exemplary customer service and requires strong organizational and communication skills.

Skills & Requirements

Must-have

  • German bilingual skills
  • HR, Procurement, Payroll inquiries
  • Multi-channel customer support
  • Case management system documentation
  • Customer service KPIs

Nice-to-have

  • Positive work environment
  • Continuous improvement mindset
  • Collaborative team player
  • Digital acumen development

Key Requirements

  • Speak, read, and write Deutsch and English
  • Experience with CRM (SalesForce/Service Now preferred)
  • Computer literate with MS Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter