It Service Management Analyst

Medilaw - NSW

Melbourne, Victoria, Australia
On-site
2+ years itsm platform administration
Power automate and power apps expertise
Javascript and css ui customization
The role supports and maintains processes to enable effective IT service delivery across MedHealth

Job Summary

  • The role supports and maintains processes to enable effective IT service delivery across MedHealth.
  • Candidates will develop the Freshservice platform to ensure it remains well-managed, efficient, and aligned to organizational needs.
  • MedHealth offers hybrid working arrangements, employee discounts, and paid parental leave as part of their benefits package.

Matching Summary

The role supports and maintains processes to enable effective IT service delivery across MedHealth.

Skills & Requirements

Must-have

  • 2+ years ITSM platform administration
  • Power Automate and Power Apps expertise
  • JavaScript and CSS UI customization
  • REST API integration development
  • Process mapping and workflow automation

Nice-to-have

  • Strong system optimization skills
  • Experience with secure credential management
  • End user testing and issue analysis

Key Requirements

  • Minimum 2 years experience in ITSM administration
  • Australian Permanent Residency or Citizenship required
  • No international applicants or agency applications accepted

Work Rights

Must have Australian Permanent Residency or Citizenship

Tailored Resume

Cover Letter