Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases
Job Summary
Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases.
Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services.
Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages.
Matching Summary
Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases.
Skills & Requirements
Must-have
advanced troubleshooting DLP issues
root cause analysis
customer communication
Unix/Linux and Windows OS
cloud environments (AWS, Azure, GCP)
Nice-to-have
scripting and automation
regulatory compliance knowledge
ticketing systems experience
Key Requirements
6+ years technical support experience
3+ years DLP/CASB solutions experience
Experience with data loss prevention
Experience securing SaaS
Experience with Cloud Access Security Brokers (CASB)