Senior Manager Transformation Digitale Secteur Energy & Utilities- F/h
PwC
Digital customer transformation b2b/b2c
Crm, customer care, pricing, billing
Ai integration in customer solutions
The Digital Energy & Utilities team accompanies sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs
Job Summary
The Digital Energy & Utilities team accompanies sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs.
As Director Energy & Utilities – Digital Customer Transformation (B2B/B2C), you will play a key role in the design, piloting, and success of complex digital transformations, integrating AI at the core of customer relationship and commercial chain models.
PwC offers an innovative technological environment with access to cutting-edge tools like the Tech Lab, Copilot M365, and the AI Factory, alongside exceptional learning and development opportunities.
Matching Summary
The Digital Energy & Utilities team accompanies sector players in the digital transformation of their B2B and B2C customer activities, from defining operating models and digital roadmaps to piloting digital transformation programs.
Skills & Requirements
Must-have
Digital customer transformation B2B/B2C
CRM, customer care, pricing, billing
AI integration in customer solutions
Digital operating models
Digital roadmap definition
Program piloting and implementation
Nice-to-have
Curious and passionate personality
Team development and coaching
Thought leadership production
Inclusive and supportive work environment
Key Requirements
12+ years consulting experience
7+ years in digital transformation of customer relations
Experience with SAP-ISU, Salesforce, Microsoft, Gentrack, Kraken, or Kaluza