This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM)
Job Summary
This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM).
You’ll work closely with global ICT teams and service owners to keep services stable, secure, and easy to use—taking L2/3 ownership for tickets and improvements and using automation and documentation to reduce repeat issues.
Gentrack is a vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos.
Matching Summary
This is a hands-on Systems Engineer role supporting UK & EMEA services across Infrastructure & Connectivity, Business Applications & Automation, and IT Service Management (ITSM).
Skills & Requirements
Must-have
L2/3 troubleshooting
ITIL/ITSM practices
Networking operations
Compute/virtualisation support
Enterprise applications support
PowerShell or Python automation
GenAI implementation and governance
Nice-to-have
Passion for positive impact
Collaborative team ethos
Continuous improvement mindset
Expert adviser qualities
SQL server infrastructure experience
Apple device management experience
Key Requirements
3+ years in systems/infrastructure support
Proven L2 troubleshooting experience
Comfortable with Jira Service Management / ITSM processes