Adoption & Retention Product Manager- Australia

Salesforce Service Cloud

Australia
**
7+ years solution architecture experience
3+ years marketing cloud portfolio implementation
Direct hands-on marketing cloud product experience
** Salesforce is seeking an Adoption & Retention Product Manager for their Marketing Cloud division in Australia. The role requires extensive experience in solution architecture and a deep understanding of Marketing Cloud products, focusing on customer engagement and technical validation of implementations. **

Job Summary

  • This role serves as the technical authority responsible for validating the architectural integrity of high-touch customer engagements within the Salesforce ecosystem.
  • Candidates will lead complex technical discovery sessions to map current states and define future architectures for Marketing Cloud implementations.
  • The position requires creating formal referenceable assets including solution blueprints, data flow diagrams, and governance frameworks to drive repeatable success.

Matching Summary

Match Score: 75

** Salesforce is seeking an Adoption & Retention Product Manager for their Marketing Cloud division in Australia. The role requires extensive experience in solution architecture and a deep understanding of Marketing Cloud products, focusing on customer engagement and technical validation of implementations. **

Skills & Requirements

Must-have

  • 7+ years Solution Architecture experience
  • 3+ years Marketing Cloud portfolio implementation
  • Direct hands-on Marketing Cloud product experience
  • Expert data architecture and integration patterns
  • High-scale customer technical engagement

Nice-to-have

  • Architect-level Certification in Marketing Cloud
  • Experience with B2B and B2C use cases
  • Ability to articulate technical ROI
  • Product-adjacent feedback experience
  • Thought leadership presentation skills

Key Requirements

  • BS or MS in Computer Science or Engineering
  • 7+ years in Solution Architecture or Technical Consulting
  • 3+ years specifically on Marketing Cloud portfolio products
  • Willingness to travel 20-30% for customer engagements

Work Rights

Not specified

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