Job Summary

• The Manager, IT Service Support is responsible for ensuring an outstanding level of customer service by providing direct IT support and supervising technical support staff.
• This role involves defining schedules, monitoring tickets, training and mentoring staff, and working closely with co-leaders to monitor services and improve support.
• The position requires ensuring the availability, security, and performance of infrastructure systems and fulfillment of customer Service Level Agreements (SLAs).

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or equivalent experience
• 5 years of relevant experience
• 8-12 years of relevant experience preferred

Work Rights