Members Resolution Specialist

Travel + Leisure Co. International

Experience in customer service and complaint handling
Strong verbal and written communication skills
Ability to work under pressure and manage time effectively
The role manages member enquiries, concerns, and complaints end-to-end to ensure timely and compliant resolutions

Job Summary

  • The role manages member enquiries, concerns, and complaints end-to-end to ensure timely and compliant resolutions.
  • Candidates must demonstrate Accor's Lead with HEART! service values while maintaining accurate case notes within Member accounts.
  • The position offers an inclusive environment where associates help deliver exceptional experiences for millions of travelers worldwide.

Matching Summary

The role manages member enquiries, concerns, and complaints end-to-end to ensure timely and compliant resolutions.

Skills & Requirements

Must-have

  • Experience in customer service and complaint handling
  • Strong verbal and written communication skills
  • Ability to work under pressure and manage time effectively
  • Knowledge of membership rules and governance documents
  • Advanced Microsoft Office skills with 65 wpm typing speed

Nice-to-have

  • Resilient and positive team-focused approach
  • Understanding of RCI or II exchange company guidelines
  • Proactive communication with internal stakeholders
  • Experience with conflict resolution and negotiation
  • Flexibility to work rotating rosters

Key Requirements

  • Minimum typing speed of 65 wpm preferred
  • Sound understanding of AVC Membership rules
  • Experience in complaint handling and conflict resolution

Work Rights

Not specified

Tailored Resume

Cover Letter