The role involves serving as the primary IT contact for a local office while collaborating with global teams to support enterprise infrastructure
Job Summary
The role involves serving as the primary IT contact for a local office while collaborating with global teams to support enterprise infrastructure.
Candidates must possess strong problem-solving abilities to handle hardware, software, and network troubleshooting in both office and remote environments.
NiCE offers an ambitious career opportunity for game changers who set high standards and execute beyond them.
Matching Summary
The role involves serving as the primary IT contact for a local office while collaborating with global teams to support enterprise infrastructure.
Skills & Requirements
Must-have
4+ years enterprise IT experience
Tier II desktop and laptop support
Active Directory and Group Policy management
Windows 11 and Office365 troubleshooting
LAN/WAN/VPN/Wireless infrastructure knowledge
Strong customer service communication skills
Nice-to-have
Experience with Windows Autopilot and SCCM
FortiClient VPN connectivity expertise
ServiceNow ticketing system familiarity
Microsoft Intune mobile device management
Remote access tools like TeamViewer or RDP
Key Requirements
4+ years of enterprise IT support experience
Degree in Computer Science or Information Technology preferred