Xerox Corporation is seeking a Client Delivery Specialist in Cebu City, Philippines, to ensure high-quality service delivery across client accounts. The role involves managing daily operations, client communication, and performance reporting while promoting operational excellence and client retention
Job Summary
The role is responsible for ensuring consistent, high-quality service delivery across client accounts by managing daily operations and meeting service level commitments.
Candidates will serve as the primary operational contact for clients and internal stakeholders to drive standardization and long-term client retention.
The position offers a competitive compensation package, flexible work environments, and opportunities for professional development within an inclusive culture.
Matching Summary
Match Score: 85
Xerox Corporation is seeking a Client Delivery Specialist in Cebu City, Philippines, to ensure high-quality service delivery across client accounts. The role involves managing daily operations, client communication, and performance reporting while promoting operational excellence and client retention.
Skills & Requirements
Must-have
3+ years service delivery experience
Enterprise client environment support
Strong communication via phone and email
Data analysis and trend identification skills
Bachelor's degree in Business or equivalent
Nice-to-have
Experience interpreting contracts and SOWs
Process improvement mindset
Familiarity with financial concepts
Lean Six Sigma or ITIL certifications
Key Requirements
3+ years of experience in service delivery or operations
Bachelor's degree in Business or equivalent professional experience
Proven ability to analyze data and recommend improvements