Not specified; not specified; competitive salary m...
Hybrid (monday to saturday from 1:00 p.m. to 10:00 p.m. with tuesdays and sundays off)
2 years customer service experience
Intermediate excel proficiency
Basic english language skills
KONE International is seeking a Customer Service Agent in Mexico City to manage customer inquiries related to unplanned maintenance services. The role requires a minimum of two years of customer service experience and basic English proficiency while offering a supportive and innovative work environment
Job Summary
The company is a global leader in elevators, escalators, and automatic doors dedicated to improving urban life flow.
As a Call Center Agent, you will serve as the primary entry point for 24/7 unplanned maintenance requests and coordinate technician dispatch.
Employees benefit from a family-centered culture, competitive salaries, and opportunities for learning and development within a collaborative team environment.
Matching Summary
Match Score: 85
KONE International is seeking a Customer Service Agent in Mexico City to manage customer inquiries related to unplanned maintenance services. The role requires a minimum of two years of customer service experience and basic English proficiency while offering a supportive and innovative work environment.
Salary
Not specified; Not specified; Competitive salary mentioned
Skills & Requirements
Must-have
2 years customer service experience
Intermediate Excel proficiency
Basic English language skills
Nice-to-have
SAP software knowledge
Salesforce platform familiarity
Empathy for distressed customers
Key Requirements
Completed Bachelor's degree or current university student
Minimum 2 years of telephone customer service experience
Availability to work Monday through Saturday evenings